FAQs – Frequently Asked Questions

Welcome to Platinum Music & Events – An Award Winning Wedding DJ & Entertainment company that creates everlasting memories.  

‘Platinum Music & Events were absolutely fantastic at our wedding, they made our day. Thank you so much.”

FAQs – Frequently Asked Questions

All the burning questions that you may have on your mind. If you still have an unanswered questions, please don’t hesitate to contact us using our contact page. 

Booking

Q1: Do you offer consultations for weddings?

Yes we do, however only for certain packages. Please see our packages page for more information. Meeting you to discuss one of your best days would be an honour. I believe meeting you both to discuss the finer details is very important to me. Also gaining each other’s trust will only make your day run easier. Creating these memories to last a lifetime is what we are here for. I will meet you in an around the Chippenham area or within 25 miles free of charge. If you are outside the 25 miles, I would be happy to meet you half way. Please do not hesitate to contact me on: http://platinummusicevents.co.uk/contact/

Q2: When do you advise to book you?

Availability over the next 2 years is limited due to the shear volume of bookings we receive. Once I receive the contract and deposit from a client, I cannot fulfil another booking. I am very loyal to my clients and this only builds trust. Clients have booked us 2-3 years in a advance. There are some VERY organised brides and grooms out there!

If you would like more information, please contact me on: http://platinummusicevents.co.uk/contact/

Q3: How long can you hold a date for?
With ALL our clients, we unfortunately do not hold a date for anyone, without sending a contract first. The client then has 7 days to read, sign and send the contract back with a deposit. This then confirms booking and date has been taken. If the client fails to do this within the 7 day period, the date then becomes available.
Who is the DJ? Is it you or do you use other DJ’s?

Platinum Music & Events is run by my wife & I, Tom & Victoria Monteith. 9 times out of 10 we will both turn up to the event. We are both equally skilled DJs; however Tom does most of the DJ’n whilst Victoria takes photos of your evening. If you didn’t know, all our wedding packages come with FREE, yes, FREE evening photography.

Why is it free you ask?

When we started our business, we soon came to realise that as soon as the first dance was over with, the photographer leaves. We found at our own wedding that our best pictures, we the evening pictures when everyone was relaxed and enjoying the music. So we decided to add this as a free add-on for our clients, as we understand how much weddings add up. This is a thank you from us to you for booking us.

Q5: How long is your set up time?
Set up times usually take between 45 minutes to an hour long and 45 minutes to an hour to tear down and back away. We usually arrive, an hour before set up time, just to make sure things run smoothly & to speak to you and your guests.
Q6: Do you have any testimonials & reviews of your work?
Yes! We have had some AMAZING reviews from our clients, who have been EXTREMELY pleased with our services. These have helped us to make each and every wedding, even better. Please see the below links of our testimonials and reviews.

You can also find our reviews on Google. Just type: Platinum Music & Events

http://www.facebook.com/platinummusicevents/reviews http://platinummusicevents.co.uk/testimonials/

Financial Information

Q1: How much do you charge?
Our services and prices are all based on quality. If you are looking for the cheapest DJ & entertainment, then unfortunately we aren’t for you. If you are looking for the best entertainment, the most professional & looking for someone to make the best day of your life magical, then you have come to the right place.

We do however, pride ourselves on being competitively priced and will try to accommodate your budget.

For more information please see our packages and prices page: www.platinummusicevents.co.uk/packages

Q2: How much deposit do you take?
20% of the balance is to be paid once the contract I have sent you is received back to us. This will then confirm your date. You will then be sent a receipt of payment.
Q3: How is final payment made?
Final payment is 5 days before your wedding; this is so that you don’t have to worry about carrying cash around with you all day.
Q4: Can you play longer than the time we’ve requested?
Yes! MANY occasions guests have partied until the early hours, and have wanted us to carry on playing. The overtime rate is between £100 per hour & this is to be paid before the hour commences.

Travel

Q1: Do you travel all over UK & abroad?
Yes! We love to travel; we see this as another perk of the job. We get to travel all over to see new places and venues.
Q2: What happens if your vehicle breaks down?
We always LEAVE with plenty of time in-case of emergencies like this. For extra peace of mind we have full business insurance and breakdown cover with RAC. So we are guaranteed to get to your wedding.

Legal Information

Q1: Do you have PLI & PAT?
Most definitely! Please visit our Documentation page to find all the documents you may need.
Q2: Do you write a contract?
100% yes. We do not confirm bookings or hold dates until the contract is signed and sent back to us.

General

Q1. Can we send your requests?
Yes! Most definitely, its out job to provide happiness to all guests that attend your big day. Please keep in mind that I may not play the song right away as it may not fit into the genre that is being played at that time. However, rest assured it will get played.
Q2: What is your attire?
We will always turn up very smartly. Whether it’s a tuxedo or a suit, we will always dress to impress.

9 Misconceptions about DJs

1. They are all pretty much the same anyway.
To say that DJ’s are all alike is to say that people are all alike. Never assume that recorded music levels the playing field. Personalities on the microphone can vary as much as a singers’ voice. Experience and music knowledge can make a huge difference. DJ’s have their own unique style. A good DJ can adjust his style to fit the event. A disco at a School prom should be very different to that of a Retirement Dinner Dance or a Wedding Reception for a couple in their 30’s. Experienced DJ’s know the difference and you should be aware of the many subtle and substantial differences that distinguish a true professional Mobile DJ Entertainer
2. Why pay a lot of money for a DJ a cheap DJ is just as good.
Not to say that a high priced DJ automatically equals great entertainment. But Remember the sayings “if it sounds too good to be true” or “you get what you pay for”. If a DJ quotes you a low price for a wedding reception or party, question him, probably it’s just a part time hobby for him to pick up a few extra pounds on the weekend, and he won’t be too worried about his reputation or repeat bookings . A full time professional DJ service will have spent many hours preparing for your event and if they are anything like me their reputation will mean everything to them. There is so much that goes into putting together professional entertainment for a wedding reception and it’s not something that you can just show up and wing on the night.

And The Number One Misconception about Mobile DJs Is

3. DJ's only work for 4 to 5 hours.
If only that where true, the length of a party, wedding reception or any other event is only a small fraction of the time a DJ invests in that event. It is the only part that YOU see. Driving time, consultations, equipment cleaning and maintenance, music library sourcing and updating and the daily routine of running a business are all critical in making the show a success.
4. DJ's have a lot of fun at parties and get paid for it.
DJ’s are NOT guests at parties or event. They are working under pressure and have a huge responsibility for the outcome of the event. People often rank their weddings as the most important day of their lives next to the day their children are born. Yet some will give this responsibility to the LOWEST BIDDER. The stress levels and expectations run very high during these events. After all the planning and expenses are invested the ultimate outcome of a wedding is placed almost solely in the hands of the DJ.
5. It takes no training, anyone can do it!
If a DJ makes his job look easy, it is because he has learned his craft one way, through years of experience. There are no formal training institutions, training facilities or schools for mobile DJ’s. Anyone can learn the control functions of most CD players and computer software programs. However, a professional smooth presentation, the ability to read any crowd and music mixing takes years of being behind a DJ booth to master. If it were that easy, anyone could do it.
6. Good parties just happen.
Good parties don’t just happen. It takes planning and guidance. A professional DJ will know through planning and consultations what your music and entertainment needs are before your event. A professional DJ will meet your music and entertainment needs and through timing and years of experience know how to entertain your guests.
7. Set up is easy and it only takes 15 minutes.
A professional DJ will take up to 2 hours to set up a sound and dance floor lighting system. There is more to it than just plugging everything up, it takes time to sound check and adjust dance floor lighting hide and tape down all the wires etc. At Some venues it can take longer because access is hindered by lack of a lift, ramp or parking proximity.
8. To be a DJ all you really need is a USB , Laptop and a home stereo system.
A professional DJ should have an in-depth knowledge of music from the last 70 years covering all styles of music. Many times guests will make requests at an event without knowing either the correct song title or artists, a DJ must have the ability to figure it out. There is a massive difference in home stereo equipment and professional grade sound equipment.
9. Entertainment is not that important at a party.
72% of all brides say they should have spent more time choosing their reception entertainment. During the wedding planning, brides say their highest priority is their attire, followed by the reception site and caterer. Reception entertainment is among the least of their priorities. Within one week after the reception, 78% of brides say they would have made the entertainment their highest priority! When asked, 81% of the guests say the thing they remember the most about a wedding is the entertainment. Good entertainment is not only the most important part of a reception or party it’s also the most critical part of it, just ask any former bride.

Mr & Mrs Gameshow

This is a fantastic add on to any of our wedding packages. At the start of the evening Tom will start the game which will create a real buzz in the room. Your guests will be dying to know more once the game has finished. Who knows one another the best?

The WOW Factors

Below are some of our services that turn your great wedding into an amazing wedding. Elegance, beauty and sophistication are all key points we aim to achieve.

Dancing On A Cloud Machine (Dry Ice Machine)

Dancing on a cloud adds that magical touch and makes for amazing First Dance pictures.  If you are great dancers it will take your first dance to another level. It's water based so it is guaranteed not to set any fire alarms off. 

Venue Uplighting (Moodlighting)

Adding uplighting is the first step you want to take to enhance the appearance and mood of your event. From conventional halogen lights that produce warm glow with a beautiful shimmering effect to an almost infinite colour palette of LED uplighting.

4ft LOVE Letters

The Classic just got Sparkled! You have the choice when hiring between the Classic Giant LOVE or MR & MRS letters to Sparkle! Our lights have an amazing sparkle effect on the white background. Think old style fairground rides! If you’ve got an eye for detail then the Sparkle bulbs are definitely for you!

Creating Everlasting Memories

We are here to create everlasting memories for you! We have over 170 customers to also agree. For our testimonials please click below. 

“Tom was absolutely amazing at our wedding reception on 18th June, nothing was too much trouble and he went out of his way to make sure everything run like clockwork! He stepped in taking photos when our photographer was late and is such a calming influence, which is saying something for a massive control freak like myself! I would not hesitate on recommending him and can’t wait until our next event to get him booked!!”

Alana Law

“Absolutely fab d.j arrived at our wedding in plenty of time set up without causing any disturbance,played something for everyone came prepared with some silly requests from myself..Pictures and videos Tom took were a great touch,Tom went out of his way to help me in any way possible leading up to the day sorted out my church play list on cd for me. Definitely a good choice made I will be recommending these to everyone.Thank you soo soo much for helping to make my day special.much love the new Mr and Mrs Wyattxx”

Evie Wyatt

“Truly excellent service!!! We were privileged to have Platinum events for our wedding evening reception. Their set up is beyond expectations, the lighting was amazing, really enhanced the room.. The staff are super friendly, nothing was to much.. Thank you for all the lovely photos you both took of our special day…. we look forward to using your services in the future and we highly recommend Platinum Events”

Mark Loughlin

Reach Us

Contact

07881295257
info@platinummusicevents.co.uk

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